All articles ← Knowledge Base Are products advertised on the website certified by Apple? Are refurbished Apple products cheaper than new Apple products? Are refurbished Apple products cleaned? Are refurbished Apple products fully tested? Are refurbished Apple products more likely to fail? Can I have a different keyboard on a refurbished product? Can I purchase the AppleCare Protection Plan for my Apple Refurbished Products? Can pay in advance a refurbished product to make sure that I’ll get it at the right time ? Can you provide the IMEI of the product I'm buying Do Educational discounts apply to Apple refurbished products? Do I have to pay any fee to use your service? If it's free, how do you make money? Do I need to purchase phone that is connected to my current carrier? Do iPhones come with accessories? Do refurbished Apple products come with a warranty? Do refurbished Apple products have their operating system re-installed? Do refurbished Apple products have user data on them? Do the iPhones sold come with SIM cards? Do you have a physical store? Where are you located? Do you provide a phone support? Can you call me? Do you sell iPod? Do you sell parts? Do you sell wholesale refurbished products? Does refurbished iPhones get a new battery? Haven't received my email confirmation, what can I do? How can I list Unlocked phones only? How can I sell parts or products on RefurbMe? How do I trust and know that I'm getting what I am paying for? How does your refurbishment process differs from Apple certified refurbished? How much time does it take to ship/deliver a product? How to remove a notification? How to set up a product alert? I didn’t get a notification for a product while I see that it’s available on the Refurb Store, what can I do? I have a question regarding the product I'm buying I have a used device, how can I sell it? I have an issue with my order. What should I do? I'm a professional refurbishers, how can I list my products on RefurbMe? I'm looking for a purchase history to get a receipt from a previous order I'm looking for a specific product. What should I do? Is there an iOS app for RefurbMe? It says Free shipping on your website while on the merchant I need to pay shipping I’m living outside of the country of the store. Do you ship to my country? Products that used to be listed on RefurbMe disappeared. How can I find them? The old price is incorrect for some products? What are Refurbished Products? Where are you located, How can I trust your service? Why there's no iPhones sold in my country? Will an Unlocked iPhone work oversea? Will my refurbished Apple product look brand-new? Will my refurbished Apple product work like new?