All articles ← Knowledge Base Are products advertised on the website certified by Apple? Can I have a different keyboard on a refurbished product? Can I purchase the AppleCare Protection Plan for my Apple Refurbished Products? Can pay in advance a refurbished product to make sure that I’ll get it at the right time ? Do Educational discounts apply to Apple refurbished products? Do I have to pay any fee to use your service? If it's free, how do you make money? Do iPhones come with accessories? Do the iPhones sold come with SIM cards? Do you have a physical store? Where are you located? Do you provide a phone support? Can you call me? Do you sell iPod? Do you sell parts? Do you sell wholesale refurbished products? Does refurbished iPhones get a new battery? Haven't received my email confirmation, what can I do? How can I list Unlocked phones only? How does your refurbishment process differs from Apple certified refurbished? How much time does it take to ship/deliver a product? How to remove a notification? How to set up a product alert? I didn’t get a notification for a product while I see that it’s available on the Refurb Store, what can I do? I have a used device, how can I sell it? I have an issue with my order. What should I do? I'm a professional refurbishers, how can I list my products on RefurbMe? I'm looking for a purchase history to get a receipt from a previous order I'm looking for a specific product. What should I do? Is there an iOS app for RefurbMe? I’m living outside of the country of the store. Do you ship to my country? Products that used to be listed on RefurbMe disappeared. How can I find them? The old price is incorrect for some products? What are Refurbished Products? Where are you located, How can I trust your service? Why there's no iPhones sold in my country? Will an Unlocked iPhone work oversea?